Terms and conditions

High quality prints on paper or on canvas of Les Roberts art

SHIPPING TERMS

The artwork will be shipped out of our studio within 3 to 5 days and you will receive a tracking number by email once it ships. We use UPS or FedEx.

 

REFUNDS/RETURNS POLICY

All our Canvas are custom-made and built and being crafted and adjusted manually to make sure it has the best quality to satisfy your needs. Our team works extremely hard to produce the best products for our customers, therefore we STRICTLY DO NOT offer refunds on orders made mistakenly or change of mind. Once an order is placed, the item is considered sold.

 

However, if you were justifiably not happy with your purchase, for any reason, we will refund the artwork once the said artwork is returned to us in pristine condition. Please note we will not refund, under any circumstances, a print damaged during shipping, and that shipping is not refundable.


Check the package and your prints upon arrival, before signing the delivery bill.
If the shipping company damaged the print during transport, refuse to sign off the bill and the shipping company will return the package to us, then we will deal with them directly and send you a new one as soon as possible.

 

QUALITY / PACKAGING

Our artwork is produced with the highest quality materials, and we take every precaution to ensure each piece is delivered in perfect condition. Every unit is wrapped with a thick layer of heavy-duty bubble wrap, foam cornered and then carefully placed into a sturdy, double layered, corrugated cardboard box. Our rock star production team packs each unit with love and care to secure a safe arrival. We are proud of our artwork, and we want you to be as well.